What to expect email-wise

Power update — this weekly email tells you how you’re doing for power, your daily usage for the week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Account Review coming — you’ll get this email on, or a few days after, the end of your Account Review period if you haven’t bought enough Powerpacks to cover your usage, or if we don’t have an up-to-date meter read. This email will tell you how long you have to log in and buy power and/or enter a meter read yourself.

Account Review — this email and attached PDF summarises your usage, transactions, meter reading and what (if anything) you still have to pay. In this email we’ll let you know if, and when, we’ll take money from your credit card or bank account if you don’t log in and pay for any outstanding power yourself.

Confirming your purchase — we’ll automatically send you a receipt every time you buy a Powerpack from the Shop. You can turn this email off any time from your desktop account. Go to‘ Settings’, ‘Alerts’ and untick the box next to ‘Purchase notification’. You’ll still get a summary of your transactions in your Account Review. You can also see your transactions under the ‘Transactions’ tab in your desktop account.

More on what happens around the time of your Account Review.

Words you’ll hear

Here are a few expressions you’ll regularly hear us use:

Account Review — a monthly email with attached PDF that summarises your usage, transactions, meter readings and what, if anything, you have to pay. More on what happens around the time of your Account Review.

The Shop — where you go to buy Powerpacks. You can visit the Shop from your desktop account or via Powershop’s mobile app.

Powerpacks — packs of power sold in dollar amounts that you can buy from the Shop.

Power organiser — a calendar that shows you how long your Powerpacks are likely to last based on your current usage. Find it on your Balance page in your desktop account. The start of each Account Review period is circled on your Power organiser.

Power update — a weekly email that tells you how you’re doing for power, your daily usage for that week and how that compares to the power you used the week before. You can opt out of this email from your desktop account. Go to ‘Settings’, select ‘Alerts’ and untick the box next to ‘Your Powershop report’.

Base Rate — your rate based on your tariff which is determined by your distribution area and your meter setup. All of our discounts and Powerpacks are calculated based on this rate.

Specials packs — Powerpacks that give you a discount off your Base Rates. These are available only for a limited time, and give an extra discount for a set amount of usage.

Online Saver pack – a Powerpack that provides you with the best possible discount that’s always available. Make sure you buy this pack online and on time each month, so you don’t miss out on saving.

Your Account Review

Every month we’ll send you your Account Review. This is an email with an attached PDF that summarises:

  • how much power you’ve used over your Account Review period;
  • how much that power cost;
  • what Powerpacks have been used;
  • your meter reads; and
  • whether or not you still have anything to pay on your account.

You can see all of your transactions and Account Reviews online in your account under the ‘Transactions’ tab.

More on what happens around the time of your Account Review.

 

Getting the best savings

The best way to save is to ensure you log in at least once a month and buy enough of the Online Saver pack to cover your usage for your Account Review period. The Online Saver pack is always available, but we also offer other spot specials and Powerpacks to help you save.

Our online tools and mobile app also allow you to track your electricity use – and of course, one of the best ways to save on your bill is to reduce your usage. By investing in energy efficient appliances you can also help change your usage habits. You can find more ways to save here.

 

 

Powerpacks

We sell energy in Powerpacks, which come in various dollar amounts, so you can pick and choose to suit your budget and how much power you need.

We sell Special Packs, Top Up Packs and Future Packs. Read more about each type of Powerpack.

Go shopping!

To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.

We sell power in dollar amounts called Powerpacks. This means you can buy as little or as much power as you need.

You can head to the Shop here.

 

Download our mobile app and log in to your account

You can log in to your account from your desktop or via Powershop’s mobile app. When using your desktop, use the password you chose when you switched. If you can’t remember it, don’t sweat — let us know and we’ll email you a link to reset your account. Haven’t downloaded the app? Get it here.

You’ve got the power

Welcome! We’re super excited to have you onboard.

With Powershop, you’re in control. The power is in your hands!

Because we do things differently to other power companies there are a few things to familiarise yourself with. This section has the basics on getting the most out of Powershop.

If you want further info, check out the rest of the Help Site. You can also get in touch with the Powershop team from 8am–7pm, Monday to Friday on 1800 462 668, or contact us on Facebook or Twitter.