All Powershop connections are free in the first instance — we will absorb the distributor costs. But if the distributor has to visit your property for a second time — for example, if access to your meter was obstructed — we will charge you for the second visit by passing on the distributor’s fees. Powershop fees can be found here.
First things first: check that your main switch is in the ON position. Sometimes there can be a couple of main switches, so check inside your property and check at your meter — all main switches will need to be on. If you have checked your main switch, and you still don’t have any power, give us a call on 1800 462 668.
When you tell us you’re moving house, we’ll ask for your move in date. We will do our best to get the power connected on that day. The power can be connected at any time on that day, so if you need it by a certain time, it might be best to get us to connect you the day before. We cannot connect power on public holidays or weekends.
To ensure a smooth connection, there are a couple of things you can help us with!
If the power is currently disconnected at your property, you will need to ensure your main switch is in the off position for your power to be connected. If you don’t have access to the new property yet, contact your real estate agent and ask them to turn the main switch off. Don’t forget to turn the main switch back on when you move in!
If you’re moving into a new property and the power is currently on, you don’t need to worry about turning your main switch off.
We may need access to your physical meter. This means that if your meter is inside your house or behind any locked gates, doors or cupboards, we need to know about it. If we need access to your meter and we can’t reach it, we may not be able to connect your power.
If you know your property has been disconnected for more than 12 months, please let us know. You’ll need to provide us with a Certificate of Electrical Safety that has been signed off by a registered electrician.
Powershop is currently retailing in VIC, NSW & South East QLD. Check out our Prices page to confirm we’re available at your new address.
If you don’t have access to the internet while you’re moving, call us on 1800 462 668 and we’ll check for you.
The sooner the better! We need time to contact your distributor so they can connect the power on your requested date.
In Victoria, most people have smart meters, which can be remotely connected. While this means we may be able to connect your power on the same day, the more notice you give us, the better. If you have a basic meter or a site that requires a physical connection, we may not be able to do a same day connection.
If you are in New South Wales, we need two business days’ notice to connect your power.
If you’re already a Powershop customer and you’re moving soon, log in to your online account, head to ‘Settings’ and then ‘Address Details’. Select the ‘Add another property’ button and follow the prompts. Then send us an email specifying the date you’d like your current power disconnected, or give us a call on 1800 462 668.
If you’re moving and looking to switch to Powershop, we’ll ask you to specify your move in date when you complete our online sign up form. We’ll take care of the rest.
Make sure you complete the online sign up form at least a few days before you’re set to move, so we can have you connected as soon as you move in.
If you’d prefer to organise your move over the phone, give us a call between 8am–7pm Monday to Friday on 1800 462 668.
(Sorry, we draw the line at packing boxes!)