Information on my demand tariff

When do my demand charges apply?

Residential:

Summer Demand Charge (1 Dec to 31 Mar): Based on monthly maximum demand usage from 15:00 to 21:00 local time Monday to Friday.

Non-Summer Demand Charge (1 Apr to 30 Nov): Based on monthly maximum demand usage occurring from 15:00 to 21:00 local time Monday to Friday.

Business:

Summer Demand Charge (1 Dec to 31 Mar): Based on monthly maximum demand usage from 10:00 to 18:00 local time Monday to Friday (except AusNet which is 15:00 to 21:00 local time Monday to Friday and Jemena which is 10:00 to 20:00 local time Monday to Friday).

Non-Summer Demand Charge (1 Apr to 30 Nov): Based on monthly maximum demand usage occurring from 10:00 to 18:00 local time Monday to Friday (except AusNet which is 15:00 to 21:00 local time Monday to Friday and Jemena which is 10:00 to 20:00 local time Monday to Friday).

United Energy Summer Demand Incentive (1 Nov to 31 Mar):

  • 5 Day TOU Summer Demand: Based on monthly maximum demand usage occurring from 14:00 to 19:00 local time Monday to Friday.
  • LVkWTOU 5 Day 7 to 7: Based on monthly maximum demand usage occurring from 15:00 to 18:00 local time Monday to Friday.

Contract Demand: Agreed contract demand between Jemena and customer or initial demand set by Jemena where contractual agreement is not available.

More information on tariffs >>

Information on my tariff

All times below are in 24 hour format and local time applied.

Residential:

Single Rate: Consists of a Daily Supply Charge and per kWh energy rate which is the same at all times of the day. This Tariff does not have any Off Peak rates but Controlled Load rates may apply.

Controlled/Dedicated Load Rate: Rates for time switch controlled hot water services, space heaters and other dedicated loads, generally controlled between 23:00 and 7:00.

Flexible: These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak, Off Peak and Shoulder times.

  • Peak times: 15:00 to 21:00 Monday to Friday
  • Shoulder times:
    • 7:00 to 15:00 Monday to Friday
    • 21:00 to 22:00 Monday to Friday
    • 7:00 to 22:00 Saturday to Sunday
  • Off Peak times:
    • 00:00 to 7:00 Monday to Sunday
    • 22:00 to 00:00 Monday to Sunday

5 Day TOU: These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak
and Off Peak times.

  • Peak times: 7:00 to 23:00 Monday to Friday
  • Off Peak times:
    • 00:00 to 7:00 Monday to Friday
    • 23:00 to 00:00 Monday to Friday
    • All day Saturday and Sunday

5 Day TOD (United Energy only): These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak, Shoulder and Off Peak times.

  • Peak times: 15:00 to 23:00 Monday to Friday
  • Shoulder: 7:00 to 15:00 Monday to Friday
  • Off Peak times:
    • 00:00 to 7:00 Monday to Friday
    • 23:00 to 00:00 Monday to Friday
    • All day Saturday and Sunday

5 Day TOD9 (United Energy only): These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak, Shoulder and Off Peak times.

  • Peak times: 15:00 to 21:00 Monday to Friday
  • Shoulder: 7:00 to 15:00 Monday to Friday
  • Off Peak times:
    • 00:00 to 7:00 Monday to Friday
    • 21:00 to 00:00 Monday to Friday
    • All day Saturday and Sunday

Business:

Single Rate: Consists of a Daily Supply Charge and per kWh energy rate which is the same at all times of the day. This Tariff does not have any Off Peak rates but Controlled Load rates may apply.

Controlled/Dedicated Load Rate: Rates for time switch controlled hot water services, space heaters and other dedicated loads, generally controlled between 23:00 and 7:00.

5 Day TOU: These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak
and Off Peak times.

  • Peak times: 7:00 to 23:00 Monday to Friday
  • Off Peak times:
    • 00:00 to 7:00 Monday to Friday
    • 23:00 to 00:00 Monday to Friday
    • All day Saturday and Sunday

7 Day TOU: These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak
and Off Peak times.

  • Peak times: 7:00 to 23:00 Monday to Sunday
  • Off Peak times:
    • 23:00 to 00:00 Monday to Sunday
    • 00:00 to 7:00 Monday to Sunday

LVkWTOU 5 Day 7 to 7: These tariffs consist of a Daily Supply Charge and different per kWh energy rate for Peak and Off Peak times.

  • Peak times: 07:00 to 19:00 – Monday to Friday
  • Off Peak times:
    • 00:00 to 07:00 – Monday to Friday
    • 19:00 to 00:00 – Monday to Friday
    • All day – Saturday and Sunday

AusNet Services Business Multi Rate Seasonal:

  • Summer Peak times: Dec–Mar from Monday to Friday from 14:00 to 18:00
  • Summer Shoulder times: Dec–Mar from Monday to Friday from 12:00 to 14:00 and 18:00 to 20:00
  • Winter Peak times: Jun–Aug from Monday to Friday from 16:00 to 20:00
  • Off Peak times: all other times

On a demand tariff? More info here >> 

Why do my prices usually change each year?

Every year, everyone involved in the supply chain reviews their costs and decides what to charge energy retailers like us. Changes in those charges often lead to movement in the prices paid by power users like you, but we always make sure we remain competitive and we’ll always let you know prior to a price change taking effect.

What is my tariff?

Your tariff reflects the way your meter is set up. The most common set-ups are  ‘Anytime’ (Single Rate), ‘Peak and Off Peak’ or ‘Controlled Load’ (Two Rate or Time of Use) and ‘Flexible’ (Peak, Shoulder and Off Peak). There’s more information on each in your Energy Price Fact Sheet here.

What is my ‘Daily supply charge’?

Your ‘Daily supply charge’ is a fixed daily amount that is charged as part of the metering and distribution services provided by the distribution company that looks after your area. You can find your daily charge in your desktop account by heading to ‘Usage’ and then ‘Your Rates’. Not sure who your distributor is? Head here.

Do you have different plans?

There are no confusing plans or lock-in contracts with Powershop. We believe in fair pricing  – just the same great deal, every day for all our residential customers — because we don’t play favourites (all our customers are our favourites). Plus, our rates are always competitive.

How do you work out my rates?

Your rates are made up of a daily fixed charge and a charge for every kilowatt hour (kWh) of power you use.

You can see what your rates are by logging in to your desktop account. Select the ‘Usage’ tab, then ‘Your Rates’ on the left. If you have more than one property, you can flick between the rates for each property in the drop-down menu of ‘Your Rates’.

This is your Base Rate, on which your discounts are applied. You can toggle between your Base Rate and your Standard Saver pack, and you can also see how other Powerpack discounts effect your rates.

What makes up my power price?

It takes more that just Powershop to get electricity to your property. There’s a whole supply chain and everyone’s responsible for doing their bit. That means the pricing in your power bill is made up of a lot of different elements.

What you’ll actually see on your bill includes:

  • Usage charges – that’s to cover the electricity you’ve used.
  • Daily supply charge – this is a charge that covers the maintenance of the poles and wires that gets electricity to your property.
  • GST – GST is applied to your usage and daily supply charge.

Generating electricity and the wholesale market is another story.