What it’ll cost and what it’s worth:
The cost and worth of a Powerpack tells you two things.
The cost is how much you’ll actually pay for the Powerpack and the worth is just that – what it’s worth.
The difference between the cost and the worth is what you’re saving.
In the Shop, the worth of a pack is based off your Powershop Base Rates (your non-discounted rates), and the cost is inclusive of the displayed discount.
How your Powerpack is calculated:
What your Powerpack covers:
*Only some Powerpacks include a premium, GreenPower for example.
Dollars per day
Dollars per day is an estimate of how many days of usage that Powerpack is expected to cover. It’s based on an estimate of your usage for the period that the Powerpack will be used.
Remember that this isn’t what you’re being charged per day. It’s just to help you estimate how many days the Powerpack will cover.
If the dollars per day for a Future Pack seems high, it might be because we’re estimating your usage to be higher for that month (for example, if it’s summer/winter and you’ll be cranking the cooling/heating).
A premium is an amount that’s charged in addition to your kWh rate (after any discounts have been deducted). Not every Powerpack includes a premium.
For example, GreenPower packs include a premium for every kWh (incl. GST) that the Powerpack is expected to cover. For more info on why you would purchase this and other premium Powerpacks, please see our Renewables page.
Yes. If you change your mind about buying a Powerpack you have 48 hours to refund the purchase yourself. Log in to your desktop account and click on the ‘Transactions’ tab. You should have a ‘refund’ button next to any transactions for Powerpacks you’ve bought in the last 48 hours. You can still get a refund after 48 hours by calling us on 0800 462 668.
Your refund will be credited to your Powershop account and not your bank account or credit card. We only refund your bank account or credit card in exceptional circumstances or if you close your Powershop account. For further details see our Refunds page.
If we’ve done your Account Review in the time between you buying the Powerpack and asking for a refund, then we may not be able to refund you.
The best way to save is to ensure you log in at least once a month and buy enough of the Online Saver pack to cover your usage for your Account Review period. The Online Saver pack is always available, but we also offer other spot specials and Powerpacks to help you save.
Our online tools and mobile app also allow you to track your electricity use – and of course, one of the best ways to save on your bill is to reduce your usage. By investing in energy efficient appliances you can also help change your usage habits.
Leftover power will stay in your account and go towards future months.
Don’t worry, we won’t cut you off! If you use more power than you’ve bought, we’ll let you know. You can buy more power yourself or let us do it for you. If we buy it for you it will be at your Standard Saver rate so you won’t get the savings you can by buying the Online Saver yourself. However your Standard Saver rate is still a great discount off your Base Rates.
No you don’t, provided all your properties are on the one account. Powerpacks are made available at account level and are applied to your entire Account Review at the end of the billing period.
If you prefer to keep your properties separate (for example, if you prefer to buy separate Powerpacks or make separate payments for different properties), let us know — call us on 1800 462 668.
When you want to buy power, log in to your account or jump into the app and head to the Shop. Choose a Powerpack to purchase — you can compare their value by comparing their dollar per day amount — then simply add the Powerpack to your cart. You’ll be asked to enter how much of that pack you want to buy (unless it’s a Spot Special or a Future Pack, then you’ll just head through to checkout).
When you confirm that you want to buy your Powerpack in the Shop, the default option will be to complete the transaction using your preferred payment method. You can nominate either a direct debit or credit card as your preferred payment method.
You can set up and edit your preferred payment method by going to ‘Account Preferences’ in your ‘Settings’ in your desktop account.
Our Powerpacks come in various amounts to suit your budget and how much power you need at the time.
Our Special Packs give you a discounted rate against your Base Rate and come in a range of sizes. We’ll regularly surprise you with extra-special specials (called Spot Specials) to help you increase your savings. These are usually available for a limited time and apply to a specific amount of usage.
Download our mobile app to get a notification when new specials go on the shelf in the Shop. You can also keep up to date with specials by following us on Facebook and Twitter.
The Online Saver is our super discounted Powerpack available all the time. When you receive your ‘Account Review coming’ email, you have two days to jump into your account and buy the Online Saver.
Future Packs allow you to squirrel away power for the months to come. As well as helping you to spread out payments, they also offer a bigger discount to help you save. The further out you buy Future Packs, the bigger the discount!
Our Top Up Packs are the Powerpacks with your guaranteed discount. These packs aren’t the best available discount but are still a great rate, and if you don’t have time to log in and buy the Online Saver, then we will automatically purchase the Standard Saver after you receive your Account Review should you be in arrears. We’ll always let you know what date this amount will be debited from your preferred payment method.
A Powerpack is a dollar amount of power. We sell Powerpacks at a range of different discounts in our online Shop, which you can access by logging in to your account from your desktop or mobile app.
Underneath each Top Up Pack you’ll see:
- the percentage discount the Pack gives you off your Base Rates; and
- about how many dollars per day of power that Powerpack is worth.
Underneath each Special or Future Pack you’ll see:
- the cost of the pack (which is how much you’ll pay);
- the percentage discount the Powerpack gives you off your Base Rates;
- approximately how many dollars per day of power that Powerpack is worth; and
- approximately how many days of power that Powerpack is worth.
Yes! You can buy Powerpacks at any time.
If you’ve used more power than you’ve purchased at the end of your Account Review period, we’ll email you to let you know.
You can then either:
- log in to your account and buy the Online Saver pack from the Shop to make sure you get the best discount for your power usage; or
- not do anything and we’ll buy the exact amount to cover how much power you’re short. This will be charged at the Standard Saver rate.
Paying online and on time will help you get the best discount!
More on what happens around the time of your Account Review.
To go shopping, log in to your Powershop account from your desktop or mobile app and select ‘Shop’.
We sell power in different dollar amounts called Powerpacks. This means you can buy as little or as much power as you need.
If you ever forget to shop for power or if you don’t have time, don’t panic. Powershop isn’t a pre-pay service. We won’t cut you off. We’ll simply bill you for the power you’ve used at the end of your billing period (aka your Account Review period).
That being said, if you want to make sure you get the best savings with Powershop, regularly buying the Online Saver pack and other Powerpacks on special is the way to go!