Can solar customers use Powershop’s online usage tools and Heat Map?

Solar customers with smart meters can view their consumption on their Feed-In Heat Map tool. This functionality is currently unavailable for solar customers with basic meters.

How and when do customers receive feed-in rebates?

The total value of a customer’s solar generation will appear as a power credit in their Powershop account once a month at the time of billing. Once your solar rebate has been issued you’ll be able to use it to purchase Powerpacks.

What is the difference between Net and Gross solar metering?

Net Metering allows solar customers to be paid for any excess generation that has not been consumed by the household. Gross Metering means all of the solar generation is exported straight to the grid and solar customers are paid for all of their solar generation.

Can solar customers with basic meters enter their own feed-in readings?

Yes. Powershop customers with basic meters can enter their own feed-in readings. If you do enter your own feed-in reading, we’ll issue your solar rebate as a power credit as usual. However, we cannot refund this power credit to your bank account unless we have an official reading from your distributor.

Can I see my feed-in on my bill?

Details of feed-in and export generation can be found on your monthly Account Review email under ‘Usage’. Powershop will also issue a credit note detailing your solar rebate amount. This credit note is available in the ‘Accounts’ section of your online account or mobile app.

Are Powershop’s feed-in tariffs competitive?

Yep. Our Solar Feed-In Tariffs are higher than the government recommended amounts. Rates and more info can be found here.

Does Powershop support commercial solar?

We do! Jump online or give our Business team a call on 1800 728 197 (Monday to Friday, 9am–5.30pm) and we’ll get you sorted.

Does Powershop support solar?

Yes. Powershop currently supports solar in both Victoria and New South Wales for residential and business customers.