What’s new!

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We’re always working hard to make Powershop the best customer experience possible and that means regularly implementing small updates and enhancements to your online account and the mobile app. This is a spot where you can read about our recent updates.

11/05/17 Updates to your mobile app:

Update 1

You can now see how Powerpacks are calculated and what they cover, just click on the “Powerpack explained” button within any individual Powerpack.

We’ve made this change to:

  • Make it easier to see how Powerpacks relate to your underlying rates.
  • Explain the difference between ‘worth’ and ‘cost’.
  • Make the information in the mobile app consistent with the information in the online account.

Update 2

The “Your rates” tab will now show you the best available rates in the shop.

We’ve made this change to:

  • Make it easier to purchase the best available Powerpack.
  • Increase understanding of available Powerpacks and their cost.

31/03/17 Updates to your mobile app:

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When you view the information for a Powerpack you can now see the rates applicable to that Powerpack along with Your Rates (Standard Saver) and the Base Rates.

We’ve made this change to:

  • Make it clearer what rates you are being charged.
  • Make the information available in the mobile app consistent with the information in the online account.

 

20/02/17 Updates to your mobile app:

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Update 1 

We have introduced the concepts of cost and worth to each Powerpack to match the information available in the online account.

  • Cost is how much you’ll actually pay for the Powerpack after any discounts and premiums have been accounted for.
  • Worth is how much the Powerpack would cost at Base Rates.
  • The difference between cost and worth shows the estimated savings for the Powerpack.

We’ve made this change to:

  • Make it easier to compare the value of each Powerpack.
  • Ensure the information provided on Powerpacks is as transparent as possible.
  • Make the information available in the mobile app consistent with the information available in the online account.

Update 2

If you have reached the purchase limit on a particular Powerpack the app will now let you know if you will be able to purchase more of that Powerpack and when you will be able to do so. This update is mainly applicable to Future Packs.

We’ve made this change to:

  • Give clear and quick feedback to customers about the availability of Powerpacks.

 

07/02/2017 – Updates to your online account:

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Update 1

When viewing a Powerpack you can now click the hyperlink on “Base Rates” to view your Base Rates and the effective discounted rates for the Powerpack.

We’ve made this change to:

  •  Make it easier to quickly find your rates.

Update 2 

We have introduced the concepts of cost and worth to each Powerpack

  • Cost is how much you’ll actually pay for the Powerpack after any discounts and premiums have been accounted for.
  • Worth is how much the Powerpack would cost at Base Rates.
  • The difference between cost and worth shows the estimated savings for the Powerpack.

We’ve made this change to:

  • Make it easier to compare the value of each Powerpack.
  • Ensure the information provided on Powerpacks is as transparent as possible.

What can I do to reduce my power usage?

Our online tools and mobile app allow you to track your electricity use, and one of the best ways to save on your bill is to reduce your usage.

Invest in energy efficient appliances and take action to change your usage habits — this will help you save money.

How do you estimate my current usage?

If you have a smart meter your current usage is based on your average usage from the last three days.

If your meter isn’t smart, your current usage will be an estimate based on your last reading. So the more meter readings you enter, the more accurate your current usage information will be.

How do I track my usage if I have more than one property?

To keep life simple, we’ll combine some of the data for all your properties and keep some of it apart.

In your desktop account

Power organiser and days ahead
For example, at the top of your ‘Balance’ page, you’ll see how many days ahead or behind you are with your power purchases for all of your properties compared with your usage.

Your ‘Power Organiser’ will also show you where you’re at on all of your properties. So you can see whether or not you’ve bought enough power to cover all your usage.

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Daily and current usage
Your daily and current usage in kWh for each property will be shown separately, one below the other.

The more detailed daily usage graphs under the ‘Usage’ tab will also be displayed separately. Use ‘Select Property’ on the left-hand menu on each page to drill down to see separate, detailed usage data for each of your properties.

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In the mobile app

Days and dollars ahead
Inside the circle on the ‘Balance’ screen we display how many dollars ahead or behind you are with your power purchases for all the properties listed on your account.

You can tap to switch to an estimate of how many days ahead or behind you are.

You can swipe back to see individual properties’ circles side-by-side for previous months. For current and future months, however, the circle will show a combined account view.

Insights
In the ‘Insights’ graph each property is also combined in one bar. Again, you can swipe back to compare each property’s graph for previous months. The bars in the ‘Insights’ graph show the monthly dollar cost of your power.

Access the ‘Insights’ graph from the ‘Insight’ graph heading in the menu, or by tapping the middle icon in the top right of your screen.

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Daily usage
So that you don’t drown in data, we keep the detailed ‘Daily usage’ graphs apart. Access your daily usage by tapping the icon that is furthest to the right at the top of your screen, or from the ‘Daily usage’ heading in the menu.

How do I track my power usage?

We have a few nifty tools to help you keep an eye on how much power you’re using and understand when you typically use the most, so you’ll have the power to use less and save more.

Daily usage

If you have a smart meter, your daily usage graph makes it easy to see any changes in your usage at a glance. If your usage spikes or falls dramatically you can then dig a little deeper to try to find out why.

In your desktop account — you’ll find your daily usage on your ‘Balance’ page.

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If you have more than one property you’ll see your properties’ daily usage graphs one below the other.

Using Powershop’s mobile app — you can access your daily usage by tapping the icon that is furthest to the right at the top of your screen, or from the ‘Daily usage’ heading in the menu.

Current usage

In your desktop account
Above your ‘Daily usage’ graph we’ll tell you your current usage in kWh (kilowatt hours). If you have a smart meter, the current usage displayed will be based on your average usage over the preceding three days. If your meter isn’t smart, your current usage will be an estimate based on your last reading. So the more meter readings you enter, the more accurate your current usage information will be.

Using Powershop’s mobile app
In the mobile app your ‘Daily usage’ graph has an added feature. It displays the average dollar cost per day, and the kWh of power you’ve used each day.

Insights graph
The mobile app also has an ‘Insights’ graph. The graph’s bars represent the monthly dollar cost of your power. Access the ‘Insights’ graph from the ‘Insight’ heading in the menu, or by tapping the middle icon in the top right of your screen.

 

Usage patterns
If you have a smart meter and feel like doing a bit of detective work, you can discover what times of day you use the most (and least) power, down to half hourly intervals. This means you can have a think about what you normally do at peak times of day and, if possible, make changes to be more energy efficient. You can access this tool from your desktop account. If you don’t have a smart meter you will not have this tool in your account.

Activity Tracker
The ‘Activity Tracker’ lets you add notes to your ‘Daily usage’ graph so you can explain any spikes (or drops) in your power usage. You can use the ‘Activity Tracker’ to explain past events or set it to keep track of a future time period.

You’ll find the ‘Activity Tracker’ in the mobile app. Go to your ‘Daily usage’ graph and tap the stopwatch icon in the top left of your screen.